Terms & Conditions

WEBSITE, PRODUCTS & SERVICES

G E N E R A L

I N F O R M A T I O N

  • All treatment bookings must be done in advance by phone: 01635 291211, email: kingsclere@laurabella.co.uk, our app or online. You must be over 16 years old to make a booking. We recommend booking treatments as early as possible before your visit. Laurabella does not guarantee treatment availability at any time. We have the right, at our sole discretion to refuse to secure any reservation. Where we have indicated that we will not accept a booking or your presence within our spa we reserve the right to cancel any bookings you have made or refuse entry. If we do so we will refund any payment made but no compensation will be given.

  • All treatments made for weekend dates as well as any treatment which occupies more than an hour or costs upwards of £100 on any date throughout the week will require a 50% deposit to be made. On payment of the deposit, your booking will be secure. Any changes made to bookings with less than 24 hours notice of the arranged time will forfeit the deposit completely, before this time we are able to move your treatment to an alternative time or cancel the booking. Please note, we can not refund to an alternative party or card. In the event a deposit is not made, Laurabella hold the right to cancel bookings and deny access. Laurabella has sole discretion on the terms and amount of deposit that may be required for booking. Frequent no-shows or lateness may in time require a full deposit.

  • Any amendments to bookings should be done (unless for substantial reason) by the lead guest. Cancellations are only possible with at least 24 hours notice, past this time, Laurabella requires a full deposit of the cost of the treatment. a ‘no-show’ will also be considered a cancellation with less than 24 hours notice, Laurabella will require a full deposit for this also.

  • Moving an appointment can be done up to 24 hours before the original booking date and time. this must be done over the phone at 01635 291211.

  • Courses are booked in blocks of nine (with the ninth being free) and can be paid for either in half or full at the time of purchase. Courses are non-refundable and can not be exchanged for other treatments or vouchers.

E Y E

T R E A T M E N T S

  • All tinting and perming treatments require a patch test at least 24 hours before your first treatment and then again if it has been more than 6 months since your last treatment. Unfortunately this is non-negotiable and whilst we appreciate you may have tinting or perming at another premises - we will need to patch test you for our records.

    Patch tests are completely free and your responsibility to book before your treatment

  • Patch tests are your responsibility to book. Laurabella patch tests are completely free so if in doubt please give us a call on 01635 291211 to book a patch test. This must be done at least 24 hours before your treatment.

  • Aim to come to Laurabella with a clean face free from makeup and additional oils. Whilst the therapist will attempt to remove all residue in the tinting/perming area - some mascaras and foundations require a double cleanse. This is likely to make your treatment overrun. Clean brows and lashes will ensure the tint can absorb properly.

  • Avoid washing the tinted area for at least 12 hours following your treatment. Avoid using oil based products and harsh face washes directly onto the tinted area. Avoid direct sun exposure, chlorine and salt water for at least 24 hours. Tinting eyebrows/lashes is similar to hair dye and the colour of the tint can be directly affected by the above, avoid them to preserve your tint.

W A X I N G

  • Before any waxing treatment please ensure the area is clean. We suggest using a scrub in the area being waxed approximately 24 hours before the treatment to loosen any ingrown hairs. Avoid tanning and oils before the treatment as the wax itself will not stick to oily surfaces and will remove any dead or dry skin from the area meaning the tan may go patchy. If you have more than a few cm of growth in the area, make sure the hair is trimmed to a manageable length.

  • Avoid getting into chlorinated or salt water for at least 24 hours to allow the pores to close and avoid infection. in the weeks that follow, exfoliate regularly to avoid any ingrown hairs and keep skin moisturised. We suggest leaving a few days between a waxing appointment and any major event to allow time for the skin to settle.

  • Hot wax is the perfect wax for sensitive areas such as the face, underarms and bikini area. Hot wax comes at an additional charge of £5 per area. If it is your first time trying waxing particularly of the bikini area, this may be the option for you.

M A N I C U R E S & P E D I C U R E S

  • Make sure you arrive to your appointment in a timely manner to allow extra time to pick a colour from either the gels or nail varnishes. Make sure if you have gel or acrylics done somewhere other than Laurabella that they are removed completely before attending the appointment.

  • We suggest you avoid submerging your hands/ feet in water for at least 12 hours post-gel appointment. If going for nail varnish, allow ample time following your appointment to allow the polish to dry before leaving. Use a cuticle oil or balm regularly to keep cuticles soft and make sure to wear gloves when doing manual jobs and socks/shoes when outside.

  • Laurabella is only able to soak off GEL nails that were done at Laurabella, we unfortunately do not soak off gels done at other salons due to the fact we do not know the composition of the products used. We are not able to remove acrylic nails, this should be done so before the appointment.

  • No. Unfortunately we are not able to offer manicures or pedicures if there is a fungal infection on either the hands or feet. Fungal infections are extremely contagious, please make sure to visit a GP if unsure of symptoms, we are unable to diagnose or treat fungal infections at the spa.

F A C I A L S

  • Before getting a facial you should make sure that your consultation form is complete with lists of any skin concerns/ contraindications and allergies.

  • your skin may be sensitive following a facial treatment so we suggest you avoid direct sunlight, and sunbeds for the next 12 to 24 hours. We also suggest to avoid steam rooms, saunas and hot tubs directly following your treatment. Do not apply exfoliators or perfumed products for a few days following your appointment. You should also use an SPF regularly.

  • Make sure all allergen information is filled out completely in your consultation form and told again to the therapist before your treatment commences. It is solely your responsibility to notify us of any allergens or sensitive products.

  • Laurabella has developed our own range of natural, vegan, organic skincare

A D V A N C E D F A C I A L S

  • Before getting an advanced facial you should make sure that your consultation form is complete with lists of any skin concerns/ contraindications and allergies.

  • Advanced Facials are more intrusive than traditional facials. for this reason we advise wearing a SPF daily and adding this as an integral part of your skincare routine. Never pick or scratch at your skin after an advanced facial. Lightly cleanse your face but avoid any products that contain stimulating or abrasive ingredients for at least a few days following the treatment. Do not go in chlorinated or salt water for at least 48 hours following a treatment and should also avoid steam and saunas.

M A S S A G E

  • Before getting a massage at Laurabella, please make sure your consultation form is complete making sure to list all allergies, contraindications, likes and dislikes. Please express areas of concern to your therapist as well as areas to avoid, for example if you do not want your feet or hands touched. Aim to arrive to Laurabella with time to relax and start the treatment as you mean to go on.

  • water is your post-massage best friend, make sure to drink plenty to stay hydrated. Avoid caffeine and alcohol straight after your treatment and aim to prolong the relaxation for as long as possible to allow muscles time to adjust. listen to the individualised advice from your therapist and aim to book another massage within the timeframe suggested to maintain results.

  • Laurabella offers a specific pregnancy massage that caters for those in their second trimester onwards. unfortunately, we are not able to provide treatment to those in their first trimester as massages are extremely stimulating and pressure points are more sensitive during this time. To see more information about our pregnancy massages, please see our treatments list.

B O D Y T R E A T M E N T S

  • Before having a body treatment

  • following a body treatment, make sure to drink plenty of water to hydrate and aid the detoxifying process. We suggest to avoid caffeinated and alcoholic drinks straight after all treatments to allow time for the body to relax. Following a scrub treatment, please avoid direct sunlight and sunbeds for at least 48 hours, this is also the case for hot tubs, saunas and steam rooms. make sure to apply a good SPF to skin.

  • Body Treatments are absolutely fine to enjoy from the beginning of your second trimester and can actually be a great way to relax in preparation for your new arrival. Unfortunately we are not able to provide treatment for those in their first trimester as our body treatments involve stimulating massage and pressure points are extremely sensitive during this period. If you are pregnant, please make sure to tell reception at the time of booking.

M A K E U P

  • Before attending a Makeup class, trial or session, please make sure you have cleared your skin of any residual makeup and dirt, we suggest if the makeup is for an event, please make sure hair is washed and out of the way in time for your maekup to be done. We do not suggest showering following your makeup as this can affect the final outcome. We also suggest you have a good idea of what you would like your makeup to look like with pictures if possible so we can advise and complete the look accordingly.

  • Your therapist will apply setting powders and sprays to maintain the look but if you know you often suffer from oily skin, it may be worth purchasing blotting papers for the event to prolong the look. We suggest to avoid touching your face as much as possible. your therapist will give you a small refill of the gloss or lipstick used so it is possible to re-touch later into the event if necessary.

  • Aim to book both your trial and complete makeup as far in advance as possible to avoid disappointment. Whilst we will do everything in our power to make availability for you with less notice, it can not always be guaranteed.

S P A P A R T I E S

  • Please make sure a consultation form is completed for all attending the spa party including details of any allergies, contraindications and anything else you feel is appropriate for your therapist to know in preparation for your spa day.

    If hosting a childrens party, it is extremely vital a consultation form is filled out by a consenting parent before the event. Laurabella reserve the right to cancel access to our facilities for those that do not complete consultation forms.

  • Please make sure to bring a swimming costume and flip flops/slippers with you to use the hot tub and sauna. we do not stock swimming costumes or flip flops and are not able to allow access without.

    You are welcome to bring towels and gowns with you to your spa day, alternatively, we have gowns and towels available to hire for an additional £2.50 per person.

    If holding a childrens party, unfortunately we do not stock children size gowns so these will need to be provided from home.

  • Please make sure you respect other treatments in progress by keeping your voices calm and avoiding shouting. The spa is a relaxing, calming environment for all and we try to maintain this environment for all treatments. Please make sure to dry your legs and feet before entering the spa to avoid slipping on the tile for both yourself and other guests. We ask for all spa day guests to shower before entering the hot tub, avoid using any oily products on the skin before entering the hot tubs and to avoid getting hair into the water if recently dyed or coloured.

  • No. Laurabella will never ask your party to share a hot tub with another party. we have two outdoor hot tubs that are extremely similar in style, whilst we try to avoid it where possible, there are times another party may use the other hot tub to yourselves but never the same one.

  • You are welcome to hire the spa for either half or full day private use, with this you are welcome to have exclusive use of all services and facilities as a private group. In any other case, we do ask for parties to respect our spa etiquette and keep noise to a minimum.

  • Both hot tubs are kept at a toasty 40 degrees Celsius during the spring, autumn and winter months, during the summer we opt to reduce the temperature slightly to 37 degrees. Please bear in mind it is not possible to adapt the temperature of the water for parties.

  • Unfortunately use of the hot tub and sauna is not available during any stage of pregnancy. We will not be able to waiver this under any circumstances so please bare this in mind when booking for yourself and a group.

PATCH TESTS

  • A patch test is required when any treatment involves a solvent or chemical used particularly near the eye area such as eyebrow and lash tints, lifts, extensions and lamination. The patch test involves a small amount of the product being placed behind the ear. This must be completed by a Laurabella employee at least 24 hours before your first treatment.

  • Yes. We require a patch test to be completed by a member of our team at least 24 hours before the treatment. Laurabella holds the right to refuse treatment if this is not completed.

  • Unfortunately, not all products work for everybody! Reactions happen, in the case it does, please call the spa immediately to notify them of the reaction and DO NOT proceed with the treatment. In some cases, we can offer an alternative product to use. We can also advise best on removal of the product. Please seek medical advise if it is likely you will have a reaction to products used.

  • Laurabella is required to patch test clients whenever a new brand or formula is used. If it has been some time since your last appointment or if there has been any dramatic changes to your health and wellbeing, we again may wish to patch test you. You are liable to declare any significant changes to your health before a treatment. 

'Is a diagnostic method used to determine which specific substances cause allergic inflammation of a patient's skin'.

This service is free of charge. Please call Spa 01635291211 to book your PATCH Test.

SPECIAL OFFERS

  • By signing up for our mailing list you will receive a 10% off voucher to use in the month of your birthday. This voucher is only valid for your birthday month .It is only valid on full price treatments and not with any alternative therapies or aesthetics treatments. The offer includes use of the hot tub and sauna for yourself and one friend, this can only be booked on a weekday or evening and excludes weekends. The hot tub and sauna is valid for one hour. A full consultation card will be required for all that attend.

  • you are welcome to use a special offer as many times as you like within the period specified. This is unless otherwise specified on the advert.

  • Only one voucher or offer may be used at one time.

  • Unfortunately, the treatment plan for any of our special offers can not be adapted or changed. If you wish to change the treatments you are welcome to book them with the hot tub and sauna in addition as a bespoke spa day. This will not be subject to our special offer prices.

Laurabella releases a number of special offers throughout the year

SPA DAYS & EXPERIENCES

  • Laurabella rents a towel and gown to any visiting person to the spa for the charge of £2.50pp. This includes one Laurabella robe and one body towel. This policy was introduced in an effort to decrease our carbon footprint from the amount of washing it takes per gown and towel. The user of the gown and towel is expected to return both items to reception at the end of their visit without damage. If the gowns and towel are not returned to reception in the same condition or at all, a charge will be applied to the account.

  • Laurabella operates a number of fun and relaxed teen party packages. We ask that all packages booked with children under the age of 16 have a parent or guardian present at all times throughout the party. Teen packages can only be booked on a Sunday as to allow the party the freedom to enjoy the spa in a safe environment.

    Laurabella do not stock robes or gowns for teens outside of the standard adult sizing so we therefore ask all teens to come with their own gown, towel, slippers/flipflops and swimming costumes for their party

    It is VITAL a consultation form is completed and sent back to Laurabella before any children’s party. This must be signed on behalf of the child by a legal parent or guardian and all medical history filled in thoroughly including allergies. Whilst we try to accommodate late consultation forms, Laurabella reserve the right to remove access to the spa and treatments without proper parental consent.

    Laurabella is a spa based on a working farm, we are strict that all groups must remain within the spa grounds at all time and not wonder. Laurabella reserves the right to terminate the party if this rule is not strictly followed by both parents and children.

  • To all spa parties, a 50% non-refundable deposit is to be paid to secure the booking. Laurabella reserve the right to cancel the booking after 24 hours if the deposit is not arranged with a member of our reception team. Frequent no-show clients may be asked to pay a 100% deposit for their treatment and spa day if it has been noted on the booking system. Laurabella reserve the right to do this and also refuse booking if the deposit is not paid.

LAURABELLA MEMBERSHIPS

  • By taking out a membership with Laurabella you are entitled to the treatment list of your desired membership once a month. If the treatment is not used within that month, it is not possible to roll treatments on to the following month. It is also not possible to save treatments up and use them at another time. The only person entitled to the treatment from the membership is the policy holder, the treatment can not be gifted or shared.

  • The membership holder is entitled to cancel their membership at any time. You (the membership holder) are able to receive the treatments and spa packages until the end of the last paid month. You will there on not receive the same benefits and be expected to pay full price for any treatments booked outside of the membership.